Questmo FAQ
Contents
Getting Started
First Steps
Download the App
Create Your Account
Understanding Account Types
Parent Account
Co-Parent Account
Child Account
First Time Login Experience
Onboarding Tutorial
Language Support
Multi-Device Sync
Next Steps
Family Setup
Creating a Circle (Parents Only)
Inviting Family Members
Inviting Co-Parents
Setting Co-Parent Permissions
Adding Children
Understanding Circle Roles
Parent Role
Co-Parent Role
Child Role
Circle Approval System
Managing Your Circle
Circle Restoration (GDPR Compliance)
Premium Features & Limits
Next Steps
First Steps
Features Guide
Tasks
How Tasks Work
Creating Tasks (Parents & Co-Parents)
Task Name
(Required)
Description
(Optional)
XP Reward
(Required)
Task Category
(Required)
Difficulty Level
(Required)
Assign To
(Required)
Add Photo
(Optional)
Recurring Pattern
(Optional)
Due Date
(Optional)
Viewing Tasks (All Roles)
Completing Tasks (Children)
Approving Tasks (Parents & Co-Parents)
Collecting XP (Children)
Recurring Tasks
Recurrence Patterns
Task Categories & Achievements
Task Limits & Premium Features
Task Tips & Best Practices
For Parents
For Children
Troubleshooting Tasks
Task Statistics
For Children
For Parents
Next Steps
Rewards
How Rewards Work
Creating Rewards (Parents & Co-Parents)
Reward Name
(Required)
Description
(Optional)
XP Cost
(Required)
Category
(Optional)
Add Photo
(Optional)
Age Restriction
(Optional)
Quantity Limit
(Optional)
Approval Required
(Recommended)
Browsing Rewards (Children)
Claiming Rewards (Children)
Approving Claims (Parents & Co-Parents)
Marking as Delivered (Parents & Co-Parents)
Reward Claim Statuses
Managing the Reward Catalog (Parents)
Affiliate Products (Parents)
Reward Statistics
For Children
For Parents
Reward Limits & Premium Features
Reward Tips & Best Practices
For Parents
For Children
Troubleshooting Rewards
Understanding XP & Rewards Balance
Next Steps
Achievements
How Achievements Work
Achievement Tiers
Bronze Tier (17 achievements)
Silver Tier (13 achievements)
Gold Tier (15 achievements)
Epic Purple Tier (7 achievements)
Achievement Categories
Task Milestones
Streaks
Category-Specific
Time-Based
Difficulty-Based
Daily & Weekly
XP Milestones
Rewards & Avatars
Meta Achievements
Viewing Your Achievements
For Children
For Parents
How to Unlock Achievements
Achievement Strategies
For Fast Leveling
For Long-Term Goals
Achievement Notifications
Coming Soon: Not-Implemented Achievements
Achievement Statistics
Tips for Achievement Hunting
Next Steps
Avatars
How Avatars Work
Avatar Categories
1. Free Items
2. Premium Items
3. Level-Unlock Items
4. Achievement Reward Items
5. Seasonal Items
6. Event Reward Items
Accessing the Avatar System
Purchasing Avatar Items
Unlocking Through Leveling
Unlocking Through Achievements
Avatar Showcase
Seasonal & Event Avatars
Avatar Strategies
Avatar Tips & Best Practices
Avatar Limits & Premium Features
Troubleshooting Avatars
Next Steps
Troubleshooting
Quick Fixes
Login & Authentication Issues
Can’t Sign In
“Account Not Found” Error
Password Reset Not Working
Child Can’t Sign In After Circle Switch
Circle & Family Issues
Circle Code Not Working
Pending Approval Stuck
“Circle Not Found” Error
Can’t Remove Circle Member
Task Issues
Task Not Showing Up
Can’t Submit Task
Task Approval Not Working
XP Not Collected After Approval
Recurring Tasks Not Generating
Reward Issues
Can’t Claim Reward
Reward Not Appearing in Catalog
XP Not Refunded After Denial
Approval Notification Not Received
XP & Level Issues
XP Not Updating
Level Not Increasing
Incorrect XP Balance
Achievement Issues
Achievement Not Unlocking
Bonus XP Not Received
Achievement Progress Not Tracking
Avatar Issues
Avatar Not Saving
Purchased Item Not Appearing
Can’t Afford Item
Sync & Connection Issues
Data Not Syncing Between Devices
“No Internet Connection” Error
Offline Mode Not Working
Notification Issues
Not Receiving Notifications
Too Many Notifications
Notification Opens Wrong Screen
Performance Issues
App Crashing
App Slow or Laggy
App Freezing
Payment & Subscription Issues
Purchase Not Processing
Subscription Not Active
Can’t Cancel Subscription
Still Having Issues?
Contact Support
Additional Resources
Frequently Asked Questions
General Questions
Getting Started Questions
Family Circle Questions
Task Questions
XP & Leveling Questions
Reward Questions
Achievement Questions
Avatar Questions
Premium & Subscription Questions
Technical Questions
Safety & Privacy Questions
More Questions?
Questmo FAQ
Index
Index